RETURNS:

• Any returned item must be in new and unused condition, with all original tags and labels attached. Returns must be brought back to the store for our employees to inspect.

• Unused and complete items can be returned up to 90 days from purchase

• USED OR CLEARANCE ITEMS ARE NOT ELIGIBLE FOR REFUNDS OR RETURNS. NO EXCEPTIONS. PLEASE INSPECT USED ITEMS BEFORE PURCHASING!

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RETURN EXCEPTIONS:

The following items cannot be returned or exchanged:

• Bulk Food

• Harnesses

• Flight Suits

• Marked Used Cages & Play Stands

• Clearance Items

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DEFECTIVE NEW ITEMS:

• For defective or damaged new products, please contact us right away to arrange a refund or exchange. Please photograph any damaged or defective items as soon as you notice their condition to show one of our employees.

• Please Note: All items must be in unused condition and are subject to inspection/employee discretion. Refunds will only be given via the original payment method or store credit

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